In this on-demand webinar we reveal some of the fresh e-commerce consumer insights that Whispr Group's analysis uncovered, and the conclusions on the increased importance of returns that Reclaimit’s State of Returns report reached. Findings we discuss during the webinar include:
- How there are still heaps of untapped insights in the e-commerce sector, but harnessing the right methods needed to extract them is key
- Why it’s vital to have a top class returns experience in order to convince more high-value customers to purchase
- How poor returns experiences are dissuading swathes of potential online customers.
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